How do I get a refund for an order lost in transit?

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• I purchased shipping insurance - can I get a refund or have my order reshipped?

  You may request a refund or store credit of the item purchase price (excluding shipping, taxes, and insurance costs), store credit in an equal amount, or a re-shipment of your order.

• How do I file a claim if I purchased shipping insurance and my order was lost or damaged in transit?

  Contact us at info@blackbasin.com with your order number and issue description.

• Return, Refund & Exchange Policy

  All ammunition, gunpowder, and ammo primer sales are final and not eligible for return. All products purchased through special order are final. Returns For items other than for ammunition, gunpowder and ammo primer, returns and exchanges are approved ...

• Once my order is shipped, how long will it take to get to me?

  Typically, orders are delivered within 2-3 business days of shipment, though this may vary based on distance, holidays, and weather.

• How long will it take to process and ship out my order?

  We aim to ship orders within two business days, though it may take up to 10 business days during peak times. If you are having your order shipped to a state that requires us to collect and/or verify additional documentation (such as a FOID card or ...