How can I contact your support team?
How can I contact your support team?
The best way to contact us is via the
"Contact Us" form on our website
.
You can also contact our support team via the following support channels:
Via phone at 1-800-336-6379 (Tuesday - Thursday from 12:00 PM - 2:00 PM CST).
Via
email at:
info@blackbasin.com
.
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How can I delete my account?
Contact our customer service team to delete your account.
How do I get a refund for an order lost in transit?
Contact our customer service team if you purchased shipping insurance. Otherwise, contact the carrier directly.
Where are you located?
Our warehouse and support team are located in the Dallas - Fort Worth area.
How can I unsubscribe from your email list?
Click the “Unsubscribe” button in any email or contact our customer service team. Unsubscribing will not stop order-related emails.
What if my purchase was returned to you by the carrier?
Contact our customer service team to arrange for reshipment. If the return was due to an address error, reshipment costs may apply.